Mamas' Retreats: Terms and Conditions


These terms and conditions relate to the following services and products offered by Story of Mum (SOM):

"Sunday Morning Mamas' Retreats" - Mamas' Retreats that take place in Penzance from 9.30 to 1.30 on a Sunday

"Story of Mum Mamas' Retreats" - all other Mamas' Retreats offered by Story of Mum, including but not restricted to residential Mamas' Retreats, bespoke Mamas' Retreats, virtual retreats and day retreats.

"Gift Vouchers" - vouchers that contribute towards or cover the full cost of Sunday Morning Mamas' Retreats or Story of Mum Mamas' Retreats or coaching services. All one to one and coaching services are subject to a separate individual agreement.

 

1. The Story of Mum Mamas' Retreats and Sunday Morning Mamas' Retreats are operated by Story of Mum (Pippa Best and Penny Best). These terms and conditions, together with the booking form and the website description form the agreement between you and SOM. By booking a retreat ticket or purchasing a Gift Voucher, you accept these terms and conditions.

2. Story of Mum Mamas’ Retreat

2.1. Participants on a Story of Mum Mamas’ Retreat or Sunday Morning Mamas' Retreat should be 18 or over.

2.2. An application by you for attendance on a Story of Mum Mamas’ Retreat or Sunday Morning Mamas' Retreat will be subject to written acceptance by SOM. SOM reserves the right to refuse an application for attendance.

2.3. In order to get the most from any of our Mamas’ Retreats, you should ensure you arrive promptly and attend each session in full. If you are unable to attend, please let us know on [email protected]

2.4. Where your conduct is unacceptable (in SOM's reasonable opinion), we reserve the right to request that you leave the Story of Mum Mamas’ Retreat. No refund of fees will be made.

2.5. SOM will be entitled to change the venue and make minor changes to the timing and content of any Mamas’ Retreat. In the unlikely event we have to replace a tutor, we shall make every effort to ensure the replacement tutor has similar expertise to the one advertised.

3. Fees

3.1. For Sunday Morning Mamas' Retreats, you must pay the full amount of the fees on purchase.

3.2 For Story of Mum Mamas' Retreats, deposits are non-refundable except as set out under Refunds and Cancellations or where your application to attend a Story of Mum Mamas’ Retreat is not accepted by us.

3.3. Following acceptance of your application for a Story of Mum Mamas' Retreat, you must pay the full amount of the fees not less than 4 weeks before the start of the Story of Mum Mamas’ Retreat. 

3.4. If Story of Mums Mamas' Retreat fees are not paid by the due date, SOM will be entitled to reallocate your place. You shall remain liable for the fees although we may, at our discretion, refund you a proportion of the fees where we have been able to reallocate your place.

4. Refunds and cancellation

4.1. You may cancel a Story of Mum Mamas’ Retreat if your notification is received by SOM a minimum of 28 days prior to the start of the Story of Mum Mamas’ Retreat. You may cancel a Sunday Morning Mamas’ Retreat if your notification is received by SOM a minimum of 7 days prior to the start of the Story of Mum Mamas’ Retreat.

Provided SOM has received your notice of cancellation within this time frame (and acknowledged your notice), there is no cancellation charge for Sunday Morning Mamas' Retreat bookings.

Provided SOM has received your notice of cancellation within this time frame (and acknowledged your notice), SOM will refund any fees received from you for the Story of Mum Mamas' Retreat less a £20 service charge. 

Please ensure SOM has acknowledged your notice of cancellation of any Mamas' Retreat. We will not be able to refund you where we did not receive your notice 28 days before the start of the Story of Mum Mamas’ Retreat or 7 days before the start of a Sunday Morning Mamas' Retreat (regardless of when you sent it).

4.2. We will not be able to refund you where you do not attend and do not cancel in line with the above.

4.3. Tickets are not transferable to another date for the same course. We are able to change the name on the ticket if you are unable to attend and choose to have another party attend in your place.

4.4. SOM may cancel any Story of Mum Mamas’ Retreat or Sunday Morning Mamas' Retreat at any time prior to its commencement. Except as set out in clause 4.5 below, SOM will repay any fees received from you in respect of the relevant Story of Mum Mamas’ Retreat or Sunday Morning Mamas' Retreat. Please note that SOM will not refund travel costs for cancelled courses.

4.5. There is no entitlement to a refund where SOM is forced to cancel part or all of a Story of Mum Mamas’ Retreat due to reasons beyond our reasonable control. However, refunds may be paid at SOM's discretion.

4.6. We regret we cannot offer refunds where we have to change tutors or venues.

5. Gift Vouchers

5.1 If you are booking to attend a Story of Mum Mamas' Retreat or Sunday Morning Mamas' Retreat and paying with a Story of Mum Mamas' Retreat Gift Voucher, the same refunds and cancellation terms apply as outlined in clauses 4.1 to 4.6 above. Your gift voucher is accepted as payment for your Mamas' Retreat on the date on which we confirm your reservation.

6. Feedback and Complaints

6.1. Story of Mum Mamas’ Retreats and Sunday Morning Mamas' Retreats are designed to provide an enjoyable quality experience for those attending.

At the end of each Story of Mum Mamas’ Retreat, we will provide an evaluation form, which will offer you the opportunity to provide feedback.

At Sunday Morning Mamas' Retreat, we will invite verbal feedback during the session, and follow up by email.

6.2. In the event of a complaint, please make your complaint in writing and email it to Story of Mum ([email protected]) within 7 days of the Story of Mum Mamas’ Retreat or Sunday Morning Mamas' Retreat ending. We take any complaint seriously and will aim to investigate and respond as quickly as possible and in any event within 28 days.

7. Liability

7.1. Nothing excludes or limits SOM's liability for personal injury or death due to its negligence.

7.2. Please ensure you take care of your personal possessions as SOM cannot accept any liability for them.

7.3. SOM will not be liable for any loss or damage suffered by you resulting from any events which are beyond the reasonable control of SOM.

7.4. Subject to the above, SOM's liability to you is limited to the fees you have actually paid for the relevant Story of Mum Mamas’ Retreat or Sunday Morning Mamas' Retreat.

8. Data

We will hold your data in accordance with SOM’s privacy policy. We will use the information you have provided to us for the purposes of contacting you with information relating to Story of Mum Mamas’ Retreats and to conduct analysis for the purposes of providing future Story of Mum Mamas’ Retreats.

9. General

9.1. The Contract contains all the terms agreed between you and SOM.

9.2. This agreement shall be governed by and construed in accordance with English law and the parties agree that the English courts shall have exclusive jurisdiction in relation to this agreement.